"Dear Bill, Your knowledge of our area and the market put our minds at ease with the listing price we had chosen and your abilities during the negotiation process with the prospective buyers proved to us that we had made the right choice in seeking your services. Likewise, when you assisted us in finding our new home, you were able to provide the right insight with regards to the community, future city development and how it would impact the property as well as assist us in determining if the home itself met the needs of our growing family. I would like to extend the opportunity to use our family as a reference to any prospective clients that are contemplating utilizing your services. Your professionalism and character were greatly appreciated. Dan & Leah"